Our Terms

All prices quoted are in GBP and are exclusive of parking, excess waiting time and gratuity.

Smoking is not permitted in our vehicles.

All hires start and finish from our nearest base.

Rates for services taking place on Public Holidays will be subject to a surcharge. Any variation on the journey booked may incur additional charges.

All invoices and charges are due on completion of services, except when the hirer has a credit account facility previously agreed by us.

We reserve the right to substitute any vehicle or chauffeur in the event of unforeseen circumstances, but we will endeavour to supply a vehicle of equal quality.

Our airport rates include 45 minutes waiting time – we monitor flight progress to the best of our abilities from the information given. Charges may occur for excess waiting time.

We make every effort that the vehicle booked arrives on time but we cannot be held responsible or liable for losses that occur that are beyond our control, for example, last minute road closures.

We will always travel by the most appropriate route unless instructed by the client.

Although our vehicles are fully insured for passenger and third party claims, customer properties are carried at their own risk and we cannot be responsible for any loss or damage to this property.

We reserve the right to refuse to carry passengers who appear to be under the influence of alcohol or drugs, on the grounds that they may become a threat to our drivers or their vehicles.

CANCELLATION POLICY:

For vehicles from our fleet:

If a booking is cancelled by the client with 48 hours or more notice then there is no cancel fee.  48 to 24 hours notice attracts a 50% fee.  24 hours or less attracts a full charge.

For ‘special order’ vehicles or services:

Bookings for or that include Rolls Royce, Coaches, Aircraft and Tour Guides: 48 hours or more notice will not attract a cancel fee. Less than 48 hours will be a 100% cancel fee.

Privacy Policy

We do not store credit card details nor do we share customer financial details with any 3rd parties.